Home Guest Experience Accessibility

Accessibility

As you enjoy a wide variety of sports and entertainment events at Rocket Arena, our goal is to provide you with the kind of assistance and service excellence that will make your visit to Rocket Arena a safe, comfortable and positive experience.

You will find Rocket Arena to be a user-friendly building with a Guest Services team that is trained to understand how to accommodate your special needs. For information or assistance, Guest Services is located on the Street Level (near Portal 1) and Loudville (near Portal 52).

The following will give you helpful information on policies, procedures and amenities offered to make your visits with us memorable and enjoyable.

  • Automatic doors are located at all Rocket Arena ground entrances.
  • Braille signage is appropriately displayed on all public areas of the arena, including elevators, seat sections, restrooms and offices.
  • Braille menus are available at Rocket Arena restaurants upon request. Braille menus for concession stands are available at Guest Services booths on the Street Level and Loudville. Suite-holders may pick up suite catering menus or concession menus in Braille in the Suite Sales and Services Office or at the Concierge Desk on the Huntington Club Level.
  • Concession counters are at a height comfortable for all arena guests. Wheelchair height tables are located in both main food court areas on the East and West sides of the Arena.
  • Complimentary wheelchair escorts are available to and from seating locations. Please reach out to any Guest Services Ambassador at Rocket Arena for assistance. Curbside wheelchair escorts are available at the RTA Walkway Entrance, located on Ontario St., by calling the Guest Services Booth at (216) 420-2320 during event hours.
  • There are elevators to transport guests to all levels of Rocket Arena.
  • The 22 men’s, 22 women’s, and two gender-inclusive restrooms located throughout the Arena, in addition to four unisex/ family restrooms, are accessible. All private suites are wheelchair accessible and also have full restroom facilities that are all-accessible.
    • Gender-inclusive restrooms will provide comfortable and convenient restroom access to transgender and gender non-conforming guests, as well as any guest who may require the assistance of a caregiver, parent or child of a different gender. The all-gender restrooms are located near Portals 29-30 on the lower Street Level concourse, adjacent to the Power Portal, and near Portals 58-59 on the Loudville upper level concourse next to the Overlook Bar.
  • A mother may nurse her child in any public location where she is comfortable and authorized to be. Nursing mothers seeking more discreet accommodations are welcome to use one of our family restrooms or our nursing room inside the Quiet Space. Please reach out to any Guest Services Ambassador for directions and assistance. Breast pumps are permitted inside Rocket Arena.
  • First aid stations staffed with registered nurses can be found on the Main Concourse at Portal 14 and Loudville Level at Portal 66.